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After-Sales Service
 
Neway offers all services to create customers more value. Timely, excellent and professional after-sales service is what Neway has promised and provided. You can receive complete sets of services for the projects in time, such as technical documents, drawings, product manuals, production schedules, production/inspection control plan, etc. You can also get professional services from technically professional personnel including quality follow-up of sold products, site unpacking & inspection, installation guide, debugging and technical training.

Neway owns a competent and powerful team for valve maintenance & consultation, well equipped and high positioned. Complete quality system, effective operation and good teamwork guarantee customers timely, superior and professional services, which include:

¡ñ   Operation-Guarantee

1¡¢Evaluating influence of installation pipeline technique & construction results to valves before start-up
2¡¢Identifying valve status after installation
3¡¢Evaluating influence of sweeping results in pipeline to valve seal
4¡¢Participating in operation system debugging before start-up

¡ñ   Trouble Analysis and Clearing    

1¡¢Systematically analysing potential causes to valve failure
2¡¢Comprehensively determining risk assessment during trouble clearing of fault valve

 

¡ñ    Maintenance      

1¡¢ Accessories, equipment and maintenance proposals
2¡¢ On-line or off-line maintenance
3¡¢ Customized maintenance proposals
4¡¢ On-line maintenance or guide for full welded ball valves and main pipeline valves of oil & gas pipelines
5¡¢Periodic accuracy calibration and maintenance proposal for special control valves
6¡¢Long term record links and periodic follow-up system for valves which are maintained on site.

¡ñ    Site Technical Service         

1¡¢Consultation service on valve and pipeline operation related techniques
2¡¢Valve model selection suggestions and professional design alternatives
3¡¢Assessment on influence of pipeline technology and media to valves
4¡¢Providing professional equipment to help remove factors that influence valve operation

¡ñ   Training on Product Use & Maintenance
1¡¢Professional training courseware
2¡¢Trouble shooting exercise
3¡¢Customized maintenance proposals

¡ñ    Service Commitments

1¡¢ Making all employees professionals of valve industry and building a professional and experienced team
2¡¢ Offering customers first-class service
3¡¢Establishing long term cooperative partnership with customers and keeping promises


Service Contact:
Mail: valveservice@neway.com.cn
Domestic Market Tel: +86-(0)512-6662-6498
Overseas Market Tel: +86-(0)512-6690-5627
FAX: +86-(0)512-6667-5418

If you need valve spare parts, please contact us and bring the following information meantime:

  • • Your PO number/Neway Reference number/Valve TAG number.
  • • Valve specifications including size, rating class, material.



Please Contact
Mail: valveservice@neway.com.cn
Domestic Market Tel: +86-(0)512-6662-6498
Overseas Market Tel: +86-(0)512-6667-6537
FAX: +86-(0)512-6667-5418

Neway Valve Installation and Maintenance Manuals can be downloaded by VIP customers freely. You¡¯re welcome to register MyNeway now and become a VIP customer.




Please Contact
Mail: valveservice@neway.com.cn
Domestic Market Tel: +86-(0)512-6662-6498
Overseas Market Tel: +86-(0)512-6667-6537
FAX: +86-(0)512-6667-5418

You are welcome to give us your suggestions to improve Neway¡¯s products and services. Proposals will be sent to you within 24 hours. If you need site service and support, our professional technical service personnel will arrive at the site to help and stay until everything is OK.




Please Contact
Mail: valveservice@neway.com.cn
Domestic Market Tel: +86-(0)512-6662-6498
Overseas Market Tel: +86-(0)512-6667-6537
FAX: +86-(0)512-6667-5418
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